Who we are
Suggested text: Our website address is: http://tuwels.com.
At Tuwel, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website www.tuwels.com and purchasing our products.
This privacy policy sets out how TUWEL uses and protects any information that you give TUWEL when you visit their website and/or agree to purchase from them.
TUWEL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
TUWEL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.
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We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests, if required
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at tuwelhelp@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to O-55, BAWANA INDUSTRIAL AREA SECTOR 5, Bawana Industrial Area, North West Delhi DELHI 110039 . or contact us at 9953580987 or tuwelhelp@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.
Information We Collect
We collect personal information to process your orders and enhance your shopping experience. The types of information we collect include:
- Personal Details: Name, email address, phone number, and shipping address.
- Payment Information: Payment details are processed securely through trusted third-party payment providers and are not stored on our servers.
- Communication Records: Information shared via WhatsApp, contact forms, or emails.
How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding orders, inquiries, or support requests.
- To improve our products, website, and customer experience.
Data Sharing and Security
- We do not sell, trade, or share your personal information with third parties for marketing purposes.
- Your data is stored securely, and we take reasonable measures to protect it from unauthorized access.
- Payment information is handled by trusted payment processors compliant with industry standards.
No Return or Refund Policy
At Tuwel, we strive to provide the highest quality products. However, all sales are final, and we do not offer returns or refunds.
If you encounter any issues with your product, you may contact us via:
- Contact Form: Available on our website.
We will do our best to address your concerns promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be updated on this page with the revised effective date.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
- Email: tuwelhelp@gmail.com
- WhatsApp or Call: +91 995-3580-987
- Contact Form: Visit www.tuwels.com/contact
- Address: O-55, BAWANA INDUSTRIAL AREA SECTOR 5, Bawana Industrial Area, New Delhi, North West Delhi, Delhi, 110039
By using our website and services, you agree to this Privacy Policy.