At Tuwel, we are committed to delivering your orders efficiently and securely. This Shipping and Delivery Policy outlines the terms related to the shipment and delivery of products purchased from www.tuwels.com.
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
TUWEL is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9953580987 or tuwelhelp@gmail.com
1. Shipping Destinations
- We currently offer shipping only within India.
- Orders placed for delivery outside India will not be processed.
2. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location and the size/weight of your order.
- Any additional fees, such as state taxes or local delivery surcharges, are included in the total price displayed at checkout.
3. Order Processing Time
- Orders are typically processed within 2-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Time
- Delivery times vary depending on your location:
- Urban Areas: 3-5 business days.
- Rural or Remote Areas: 5-10 business days.
- Please note that delivery times are estimates and may be affected by unforeseen delays caused by weather, logistical issues, or other factors beyond our control.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or WhatsApp.
- You can use this tracking number to monitor the status of your shipment through our logistics partner’s website.
6. Delivery Issues
- Incorrect Address:
- It is the customer’s responsibility to provide accurate shipping details at checkout.
- Tuwel is not responsible for orders delivered to incorrect addresses provided by the customer.
- Failed Delivery Attempts:
- If a package is returned to us due to failed delivery attempts or incorrect addresses, we will contact you to arrange redelivery. Additional shipping charges may apply.
- Lost or Damaged Packages:
- If your package is lost or arrives damaged, please contact us within 48 hours of delivery with clear evidence (e.g., photos).
- We will coordinate with the shipping carrier to resolve the issue.
7. Force Majeure
- Tuwel is not responsible for shipping delays caused by events beyond our control, including but not limited to natural disasters, strikes, or carrier disruptions.
8. Contact Us
If you have any questions or concerns about your shipment, please contact us:
- EEmail: tuwelhelp@gmail.com
- WhatsApp or Call: +91 995-3580-987
- Contact Form: Visit www.tuwels.com/contact
- Address: O-55, BAWANA INDUSTRIAL AREA SECTOR 5, Bawana Industrial Area, New Delhi, North West Delhi, Delhi, 110039
By placing an order with Tuwel, you agree to this Shipping and Delivery Policy.