Welcome to Tuwel! These Terms and Conditions govern your use of our website, www.tuwels.com, and the purchase of products from our platform. By accessing our site or making a purchase, you agree to abide by these Terms and Conditions. Please read them carefully.
For the purpose of these Terms and Conditions, The term “we”, “us”, “our” used anywhere on this page shall mean TUWEL, whose registered/operational office is O-55, BAWANA INDUSTRIAL AREA SECTOR 5, Bawana Industrial Area, North West Delhi DELHI 110039 . “you”, “your”, “user”, “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.
Your use of the website and/or purchase from us are governed by following Terms and Conditions:
- The content of the pages of this website is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
- Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
- From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
- You may not create a link to our website from another website or document without TUWEL’s prior written consent.
- Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .
- We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
1. General Information
- Tuwel is an e-commerce platform specializing in the sale of copper water bottles.
- All users of this website are bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.
- The content of this website is for general informational purposes and subject to change without prior notice.
2. Eligibility
- By using our website, you represent that you are at least 18 years old or have the consent of a parent or guardian.
- You agree to provide accurate and up-to-date information when creating an account or making a purchase.
3. Product Information
- We strive to provide accurate descriptions of our products. However, we do not guarantee that product descriptions, images, or other content on the site are error-free, complete, or up-to-date.
- Slight variations in color, texture, or design may occur due to the handcrafted nature of our products.
4. Pricing and Payment
- All prices listed on our website are in INR (rupees) and are subject to change without prior notice.
- Payments are processed securely through trusted third-party payment gateways.
- We are not responsible for any additional charges (e.g., taxes, customs duties) imposed by your local authorities.
5. Order Placement and Fulfillment
- Once an order is placed, it cannot be modified or canceled.
- We reserve the right to refuse or cancel any order for reasons including but not limited to suspected fraud, inaccuracies in pricing, or unavailability of stock.
6. Shipping and Delivery
- We aim to dispatch orders promptly. Delivery times are estimated and may vary depending on your location.
- Tuwel is not responsible for delays caused by third-party shipping providers or unforeseen circumstances.
- Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by the customer.
7. No Return or Refund Policy
- All sales are final. We do not offer returns or refunds for any products sold.
- If your product arrives damaged or defective, please contact us via WhatsApp or the contact form within 48 hours of delivery. We will evaluate the issue and provide assistance at our discretion.
8. Intellectual Property
- All content on our website, including images, text, graphics, logos, and design, is the property of Tuwel and is protected by copyright and trademark laws.
- You may not reproduce, distribute, or modify any content from our website without prior written consent from Tuwel.
9. Limitation of Liability
- Tuwel is not liable for any damages, losses, or injuries resulting from the use of our products or website.
- To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the merchantability or fitness of our products for a particular purpose.
10. User Conduct
- You agree to use our website lawfully and refrain from engaging in any activity that could harm or disrupt our services.
- Prohibited activities include but are not limited to:
- Hacking or attempting to breach website security.
- Posting false, misleading, or harmful content.
- Engaging in fraudulent transactions.
11. Third-Party Links
- Our website may contain links to third-party websites for your convenience. Tuwel does not endorse or assume responsibility for the content or practices of these external sites.
12. Indemnification
- You agree to indemnify and hold Tuwel harmless from any claims, damages, losses, or liabilities arising from your breach of these Terms and Conditions or your misuse of our website or products.
13. Termination of Use
- We reserve the right to terminate or restrict your access to our website if you violate these Terms and Conditions or engage in any unlawful or harmful activity.
14. Governing Law
- These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes arising from your use of our website or products will be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].
15. Changes to Terms and Conditions
- We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with the revised effective date. Continued use of our website signifies your acceptance of the updated terms.
16. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: tuwelhelp@gmail.com
- WhatsApp: +91 995-3580-987
- Contact Form: Available at www.tuwels.com/contact
- Address: O-55, BAWANA INDUSTRIAL AREA SECTOR 5, Bawana Industrial Area, New Delhi, North West Delhi, Delhi, 110039